Terms of Service

Welcome to The Fur Seasons Mobile Vet PLLC (“The Fur Seasons Mobile Vet,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our veterinary services, website, scheduling systems, and SMS communications.

 

By accessing our website, scheduling or receiving services, submitting information to us, or opting in to SMS communications, you agree to these Terms and any applicable service-specific consent forms or policies.

 

Website: thefurseasonsmobilevet.com

 

1. Scope of Veterinary Services

 

The Fur Seasons Mobile Vet PLLC provides mobile and outpatient veterinary services that may include:

• Preventive and wellness veterinary care

• Dog and cat vaccinations

• Puppy and kitten vaccination series

• Heartworm testing and prevention

• Flea, tick, and parasite prevention

• Intestinal parasite testing and deworming

• SNAP diagnostic testing

• Wellness bloodwork and laboratory testing

• Microchipping

• Internal anal gland expression

• Spay and neuter procedures

• Nail trims, including those performed in conjunction with anesthesia when applicable

• At-home euthanasia

• Private and communal cremation/aftercare arrangements

• Other preventive veterinary services listed on our website

 

Available services, eligibility requirements, pricing, and operating hours are subject to change.

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Our clinic is primarily focused on preventive and wellness services and scheduled procedures. We are not an emergency veterinary hospital. Certain illnesses, injuries, emergencies, or medical conditions may require evaluation or treatment at a full-service or emergency veterinary facility.

 

2. Veterinary Care & Medical Judgment

 

Veterinary services are provided based on the professional judgment of the attending veterinarian.

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Scheduling or purchasing a service does not guarantee that the requested treatment, vaccination, medication, diagnostic test, or procedure will be performed. We reserve the right to postpone, modify, or decline a service when the veterinarian or veterinary team determines that doing so is appropriate for the health or safety of the patient.

 

Pets presenting with signs of illness—including vomiting, diarrhea, coughing, sneezing, lethargy, fever, difficulty breathing, or other concerning symptoms—may be declined for routine vaccination or preventive services and referred to a full-service veterinary hospital.

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Additional diagnostic testing, treatment, or referral may be recommended when clinically appropriate.

 

3. Client Responsibilities

 

By using our veterinary services, you agree to:

• Provide accurate and complete information regarding your pet

• Disclose known medical conditions, allergies, medications, previous reactions, behavioral concerns, and relevant medical history

• Provide accurate vaccination and medical records when requested

• Follow pre-procedure, discharge, medication, and aftercare instructions

• Inform our team of changes in your pet's condition before a scheduled service or procedure

• Maintain safe control of your pet while waiting for or receiving services

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You represent that you are the pet's owner or are otherwise legally authorized by the owner to consent to veterinary care.

 

4. Vaccinations & Preventive Services

 

Vaccinations and preventive treatments are intended for pets that are sufficiently healthy to receive them.

 

The veterinarian or veterinary team may decline or postpone vaccination or other preventive services if a pet shows signs of illness or if there is another medical reason that makes treatment inappropriate.

No vaccine, medication, preventive product, diagnostic test, or medical procedure can be guaranteed to prevent, diagnose, or treat every condition in every patient.

 

5. Spay, Neuter & Anesthesia Services

 

Pets scheduled for surgery or anesthesia must meet our applicable age, weight, health, fasting, and other eligibility requirements.

 

Before a procedure, clients may be required to complete and sign separate surgical, anesthesia, treatment, or informed-consent forms. Those forms are incorporated into the terms governing that particular service.

 

Veterinary anesthesia and surgery carry inherent risks, including unexpected reactions, bleeding, infection, anesthetic complications, and, rarely, serious injury or death. Specific risks and recommendations may vary by patient and procedure.

 

The veterinarian may postpone or cancel a procedure if the patient is determined to be an inappropriate candidate on the scheduled date.

 

Additional charges may apply for circumstances that require additional time, medications, supplies, monitoring, or treatment, including pregnancy or other conditions identified before or during a procedure.

 

6. At-Home Euthanasia & Aftercare

 

At-home euthanasia services are provided by appointment and are not intended to replace emergency veterinary care.

 

Our euthanasia and aftercare options may include:

• Euthanasia with family-directed aftercare

• Euthanasia with communal cremation

• Euthanasia with private cremation and return of cremated remains

• Memorial items when included in the selected package

 

Cremation and aftercare services may involve independent third-party providers.

 

Families choosing to retain their pet after euthanasia are responsible for arranging appropriate aftercare. This may include making independent cremation arrangements or home burial where permitted by applicable local laws and ordinances.

 

Service availability, travel charges, weekend or holiday fees, cremation charges, and package pricing may vary and will be disclosed when applicable.

 

We do not provide overnight or emergency euthanasia calls.

 

7. Diagnostic Testing & Laboratory Services

 

Laboratory and diagnostic testing may be performed in-house or through third-party laboratories.

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No diagnostic test is 100% accurate. False-positive, false-negative, inconclusive, or unexpected results may occur. Additional testing or evaluation may be recommended depending on the results and your pet's clinical condition.

 

Turnaround times provided for laboratory results are estimates and may be affected by third-party laboratory processing.

 

8. Prescription & Preventive Products

 

Prescription medications and certain preventive products are dispensed only when legally and medically appropriate.

 

Clients are responsible for administering products according to the directions provided and informing us of known allergies, reactions, medications, or relevant medical conditions.

 

Product availability is not guaranteed and may change based on manufacturer or distributor availability.

 

9. Appointments, Walk-Ins & Scheduling

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Services may be available by appointment, walk-in, or both depending on the service and daily capacity.

 

Walk-in availability is not guaranteed. Patients may be accepted based on staffing, patient volume, medical appropriateness, and available supplies or appointment capacity.

 

Scheduled appointment times may occasionally be delayed due to veterinary medical needs, emergencies involving patients already under our care, or other circumstances outside our reasonable control.

 

10. Pricing & Payment

 

Prices displayed on our website or marketing materials are subject to change.

 

Payment is generally due at the time services are provided unless another arrangement has been expressly approved.

 

Additional charges may apply when additional services, medications, diagnostics, supplies, travel, aftercare, or treatment become necessary or are authorized by the client.

 

We may use third-party payment processors to securely process transactions.

 

11. Cancellations, No-Shows & Refunds

 

Appointment-specific cancellation or rescheduling requirements may apply and will be communicated through our website, booking system, appointment confirmation, or applicable service policy.

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Late cancellations and no-shows may result in cancellation fees, forfeiture of deposits, or requirements for future deposits.

 

Veterinary services that have already been performed are generally non-refundable. Medications, vaccines, preventives, laboratory testing, and other medical products or services may be subject to additional return or refund restrictions.

 

12. Emergency & Sick Pet Care

 

The Fur Seasons Mobile Vet PLLC is not an emergency veterinary hospital.

 

If your pet is experiencing a medical emergency, severe illness, significant trauma, difficulty breathing, uncontrolled bleeding, seizures, collapse, suspected poisoning, or another urgent condition, seek care from an appropriate full-service or emergency veterinary facility.

 

Our availability should not be relied upon for emergency treatment.

 

13. SMS Messaging Terms

 

By voluntarily opting in to SMS communications, you agree to receive text messages from The Fur Seasons Mobile Vet PLLC. Messages may include:

• Appointment confirmations and reminders

• Scheduling communications

• Patient or service updates

• Follow-up communications

• Account or payment notifications

• Promotional or marketing messages when you have consented to receive them

 

Message frequency may vary. Message and data rates may apply.

 

To opt out, reply STOP to a message. For assistance, reply HELP or contact us at 915-600-7408.

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SMS consent and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

 

For additional information regarding our handling of personal information, please review our Privacy Policy on our website.

 

14. Eligibility

 

To schedule or authorize veterinary services, you must:

• Be at least 18 years old

• Provide accurate and current information

• Have legal authority to authorize veterinary services for the animal

• Complete any applicable consent, authorization, or release forms

 

We may request identification or additional authorization when reasonably necessary.

 

15. Website Use

 

You agree to use our website, online scheduling system, forms, and other digital services only for lawful purposes.

 

You may not attempt to interfere with, damage, gain unauthorized access to, or disrupt our website, systems, accounts, or services.

 

Unless otherwise indicated, website content—including text, graphics, photographs, logos, service descriptions, and branding—is owned by or licensed to The Fur Seasons Mobile Vet PLLC and may not be reproduced or commercially used without authorization.

 

16. Third-Party Services

 

We may use third-party providers for services including:

• Appointment scheduling

• Payment processing

• Practice-management software

• Laboratory testing

• Pharmacy or medication fulfillment

• Communications

• Cremation and aftercare

• Website hosting and other technology services

 

Third-party services may be governed by their own terms and privacy policies.

 

17. Right to Refuse or Discontinue Services

 

We reserve the right to refuse, postpone, or discontinue non-emergency services when reasonably appropriate, including situations involving:

 

• Medical or safety concerns

• A pet that cannot be safely handled within our capabilities

• Inaccurate or incomplete medical information

• Failure to comply with clinic policies

• Nonpayment

• Threatening, abusive, discriminatory, or unsafe behavior toward staff, clients, or animals

 

When medically appropriate, we may recommend that the pet be evaluated by another veterinary provider or emergency facility.

 

18. Limitation of Liability

 

Veterinary medicine involves inherent uncertainties, and outcomes cannot be guaranteed.

To the extent permitted by applicable law, The Fur Seasons Mobile Vet PLLC will not be responsible for indirect, incidental, special, or consequential damages arising from use of our website or services.

Nothing in these Terms is intended to waive or limit rights or responsibilities that cannot legally be waived or limited under applicable law.

 

19. Privacy

 

Our collection and use of personal information are governed by our Privacy Policy.

By using our website or services, you acknowledge that information may be collected, stored, and processed as described in that policy and as reasonably necessary to provide veterinary care and operate our practice.

 

20. Changes to These Terms

 

We may revise these Terms periodically to reflect changes in our services, business practices, technology, or applicable requirements.

 

When these Terms are updated, the revised version will be posted on our website with an updated effective date.

 

21. Governing Law

 

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where otherwise required by applicable law.

 

22. Contact Information

 

For questions regarding these Terms or our services, please contact:

The Fur Seasons Mobile Vet PLLC
9400 Carnegie Ave, Unit A
El Paso, Texas 79925
Email: contact@thefurseasonsmobilevet.com
Phone: 915-600-7408
Website: thefurseasonsmobilevet.com

 

23. SMS Disclosure Summary

 

By opting in to receive SMS messages from The Fur Seasons Mobile Vet PLLC, you consent to receive text messages related to appointments, scheduling, service updates, account communications, and promotional messages when applicable.

 

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

 

SMS consent and opt-in information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

 

For additional information regarding your personal information and communications preferences, please review our Privacy Policy on our website.