Privacy Policy

This Privacy Policy describes how The Fur Seasons Mobile Vet PLLC (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website, thefurseasonsmobilevet.com (the “Site”), schedule or receive veterinary services, or otherwise interact with us.

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1. Information We Collect

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We may collect the following types of information:

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a. Personal Information

• Name

• Email address

• Phone number

• SMS consent when you opt in to receive text messages from us

• Billing address

• Pet information, including name, species, breed, age, sex, vaccination history, medical history, medications, and other information relevant to veterinary care

• Appointment and service information

• Payment details, which may be processed through third-party payment processors

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b. Automatically Collected Information

• IP address

• Browser type

• Device type

• Operating system

• Site usage data, such as pages visited and time spent on the Site

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We may use cookies and similar technologies to collect this information and improve your experience on our Site.

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2. How We Use Your Information

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We may use your information to:

• Provide, manage, and document veterinary services

• Maintain patient and client records

• Schedule appointments and process transactions

• Communicate with you regarding your pet’s care, appointments, services, and account

• Send appointment confirmations, reminders, follow-up communications, and other service-related messages

• Send promotional or marketing communications, including SMS messages, when you have provided the appropriate consent

• Improve our Site, services, and client experience

• Maintain the security and operation of our business

• Comply with applicable legal, regulatory, and veterinary recordkeeping requirements

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3. Sharing Your Information

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We do not sell your personal information.

We may share information when reasonably necessary with:

• Trusted third-party service providers that assist with payment processing, appointment scheduling, practice-management software, communications, website hosting, laboratory services, pharmacies, cremation or aftercare services, and other business or veterinary services

• Veterinary professionals or facilities when necessary for continuity of care or when authorized or permitted by law

• Law enforcement, regulatory authorities, or other parties when disclosure is required or permitted by law

• A successor or acquiring entity in connection with a merger, acquisition, sale, or other business transfer

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SMS consent and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

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Text messages from The Fur Seasons Mobile Vet PLLC may include appointment reminders, service-related updates, follow-up communications, and promotional messages when you have consented to receive them.

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4. Data Retention

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We retain personal information and veterinary records for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, and comply with applicable legal and regulatory requirements.

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5. Security of Your Information

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

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6. Your Rights and Choices

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Depending on applicable law, you may have the right to:

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• Request access to or correction of certain personal information

• Request deletion of certain personal information, subject to applicable legal and veterinary recordkeeping requirements

• Opt out of marketing communications

• Withdraw certain consent where applicable

• Request information regarding how your personal information is used

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You may opt out of SMS communications at any time by replying STOP to a text message from us. Message and data rates may apply depending on your mobile carrier and plan.

To submit a privacy-related request, contact us at contact@thefurseasonsmobilevet.com.

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7. Third-Party Links and Services

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Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

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8. Children’s Privacy

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Our Site and veterinary services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or applicable requirements.

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When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this Privacy Policy periodically.

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10. Contact Us

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If you have questions or concerns regarding this Privacy Policy, please contact:

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The Fur Seasons Mobile Vet PLLC
9400 Carnegie Ave, Unit A
El Paso, Texas 79925
Email: contact@thefurseasonsmobilevet.com
Phone: 915-600-7408
Website: thefurseasonsmobilevet.com

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11. Privacy and Communications Compliance

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We strive to handle personal information in accordance with applicable federal and state privacy requirements.

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We do not sell personal information. SMS consent, opt-in information, and mobile telephone information collected for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes.

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Where third-party service providers assist us in delivering communications or operating our services, information may be provided to them only as reasonably necessary to perform services on our behalf and subject to applicable privacy and security requirements.