Privacy Policy

Effective Date: September 21, 2026

This Privacy Policy describes how The Fur Seasons Mobile Vet PLLC (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website, thefurseasonsmobilevet.com (the “Site”), schedule or receive veterinary services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
SMS consent when you opt in to receive text messages from us
Billing address
Pet information, including name, species, breed, age, sex, vaccination history, medical history, medications, and other information relevant to veterinary care
Appointment and service information
Payment details, which may be processed through third-party payment processors

b. Automatically Collected Information

IP address
Browser type
Device type
Operating system
Site usage data, such as pages visited and time spent on the Site

We may use cookies and similar technologies to collect this information and improve your experience on our Site.

2. How We Use Your Information

We may use your information to:

Provide, manage, and document veterinary services
Maintain patient and client records
Schedule appointments and process transactions
Communicate with you regarding your pet’s care, appointments, services, and account
Send appointment confirmations, reminders, follow-up communications, and other service-related messages
Send promotional or marketing communications, including SMS messages, when you have provided the appropriate consent
Improve our Site, services, and client experience
Maintain the security and operation of our business
Comply with applicable legal, regulatory, and veterinary recordkeeping requirements

3. Sharing Your Information

We do not sell your personal information.

We may share information when reasonably necessary with:

Trusted third-party service providers that assist with payment processing, appointment scheduling, practice-management software, communications, website hosting, laboratory services, pharmacies, cremation or aftercare services, and other business or veterinary services
Veterinary professionals or facilities when necessary for continuity of care or when authorized or permitted by law
Law enforcement, regulatory authorities, or other parties when disclosure is required or permitted by law
A successor or acquiring entity in connection with a merger, acquisition, sale, or other business transfer

SMS consent and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messages from The Fur Seasons Mobile Vet PLLC may include appointment reminders, service-related updates, follow-up communications, and promotional messages when you have consented to receive them.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention

We retain personal information and veterinary records for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, and comply with applicable legal and regulatory requirements.

5. Security of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to or correction of certain personal information
Request deletion of certain personal information, subject to applicable legal and veterinary recordkeeping requirements
Opt out of marketing communications
Withdraw certain consent where applicable
Request information regarding how your personal information is used

You may opt out of SMS communications at any time by replying STOP to a text message from us. Message and data rates may apply depending on your mobile carrier and plan.

To submit a privacy-related request, contact us at contact@thefurseasonsmobilevet.com.

7. Third-Party Links and Services

Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our Site and veterinary services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or applicable requirements.

When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

The Fur Seasons Mobile Vet PLLC
9400 Carnegie Ave, Unit A
El Paso, Texas 79925
Email: contact@thefurseasonsmobilevet.com
Phone: 915-600-7408
Website: thefurseasonsmobilevet.com

11. Privacy and Communications Compliance

We strive to handle personal information in accordance with applicable federal and state privacy requirements.

We do not sell personal information. SMS consent, opt-in information, and mobile telephone information collected for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes.

Where third-party service providers assist us in delivering communications or operating our services, information may be provided to them only as reasonably necessary to perform services on our behalf and subject to applicable privacy and security requirements.